The Tourism and Travel Mediation
The Mediation of Tourism and Travel aims to promote the alternative solution of unresolved disputes between consumers and providers of travel services (tourism, transportation, accommodation, airport support …) or leisure (amusement parks , ticketing show or sports …), signatories of the Charter of the Mediation of Tourism and Travel.
Independent and impartial, the Mediator of Tourism and Travel, Mr. Jean-Pierre Teyssier, is responsible for bringing together the points of view to pave the way for an alternative solution and thus avoid resorting to a court.
WHO CAN APPLY ?
A consumer directly or through a duly mandated representative (consumer association, legal protection …)
NB: A group referral introduced by a consumer must be accompanied by a mandate / power of the other participants.
HOW TO APPLY ?
After entering the service (after-sales, after travel, etc.) and in the absence of a satisfactory response or in the absence of a response within 60 days, the customer can refer free of charge to the Tourism and Travel mediator, whose the contact details and modalities of sasine are available on its website: www.mtv.travel