Conditions of reservation, modification and cancellation
1- Direct booking conditions with the hotelier (telephone, email, establishment's website).
The customer booking direct benefits from the best available prices of the hotel.
By booking directly, he is guaranteed to benefit from:
- the best prices available
- a reservation without intermediary and free of charge
- immediate processing of your booking
- direct assistance from hotel staff
- real-time availability
A- Booking conditions.
A direct reservation can be made either by phone, by email or through the establishment's website.
For any reservation, the customer's contact details will be required (surname, first name, mobile phone number, email address), other information may be requested (company name, etc.).
The customer is obliged to provide the hotelier with accurate information.
To guarantee the reservation, the establishment asks for the credit card number as well as the expiration date. The customer, by giving his bank card, commits himself to the hotelier and implies his acceptance of the conditions of sale.
banking provided. In case of rejection of payment, the hotel may cancel this reservation.
Anyone wishing to stay at the hotel is recommended to book in advance. The reservation will not be confirmed until the hotelier has given his agreement: sending the confirmation email.
Our dining room has a limited capacity, please book before your arrival at the hotel, either by phone or by return email. (Menu menu on our website www.lecheval-blanc.com)
A table reservation is not guaranteed for hotel guests if you have not requested it.
Our restaurant is open both for guests staying at the hotel and for outsiders. Remember to book.
Standard double/twin room from €75
Triple room from 95€
Superior double room from 85€
Premium room from 100€
These rates are reference rates and may vary according to seasonality.
The prices indicated are in €uro and include VAT, and take into account the VAT applicable on the day of the reservation. Any change in the applicable rate, or any modification or introduction of new legal taxes introduced by the competent authorities, will be automatically passed on to the prices indicated on the date of invoicing.
C- Terms of cancelation.
A standard offer reservation can be canceled either by phone or by email 48 hours before the day of arrival directly by contacting the reception of
the establishment. After this time, the full price of the first night will be charged to the credit card provided when booking.
For a reservation of several rooms, the price of each room and night will be charged.
In case of no-show, the first night will also be charged.
In the event of interruption of the stay, no refund will be made. Similarly, in the event of early departure, the stay is due in full. Delays in arrival or early departures can in no case give rise to a refund.
D- Secure online payment on the hotel website
1- By booking on the hotel's official website.
Our site uses some of today's most advanced internet security technologies. All stages of reservations are secured using Secure Socket Layer (SSL) technology, a reference technology in the field. Your information is encrypted and protected through server authentication and
encryption of data streams.
Furthermore, the reservation system is hosted in a secure server environment equipped with biometric security, firewalls and other advanced technologies to avoid interference and prevent intrusion.
The reservation is secure: For each reservation made on our site, your personal data is protected by a secure connection. Immediate confirmation.
E- Modification, cancellation of a reservation taken on a platform (booking, expedia, hotels.com, LOGIS/CITOTEL/URBAN STYLE...).
The hotelier cannot intervene on this reservation, the customer must contact the platform in order to modify or cancel his reservation within the time allowed.
F- Payments accepted in the establishment.
Bank cards, AMEX, cash, checks, holiday vouchers
The hotelier reserves the right to pre-authorize any credit card provided when making reservations.
Breakfast is €12 per person and must be reserved the day before. Breakfast for children under 6 years old is free. It is served from 7:30 a.m. to 9:30 a.m. Monday to Sundays and public holidays in the breakfast room or in room service.
2- Parking in the rear parking lot.
The car park is located at the back of the establishment, it is free, unsupervised and unsecured.
No reservations are possible.
3- Restaurant and bar drinks.
Consumption will be added to the customer's reservation and must be paid upon receipt of the order.
Pets are accepted in our establishment with a supplement of €6/night.
5- Tourist taxes.
A tourist tax is to be paid on arrival, for each night in the amount of 0.60cts per person.
The tourist tax is not included in your reservation and must always be paid on site.
H- Special conditions
In the event of force majeure or due to exceptional circumstances, the hotel reserves the right to accommodate customers in a nearby hotel of equivalent category, without any price modification or to cancel the reservation if it cannot find accommodation.
All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment, except with the written consent of the hotelier.
Any reservation that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in its cancellation at the customer's expense, without prejudice to any civil or criminal action against the latter.
In the event of an error by the customer when taking the reservation (dates, number of rooms, type of room, duplication of reservation), the service will be invoiced.
The maximum number of cots in the room is 1.
Extra beds in the room are not accepted.
Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly with the establishment.
The general conditions of sale of the hotel apply to all reservations. Any stay entails the acceptance by the customer of the special conditions and the internal rules of the hotel.
In the event of non-compliance by the customer with one of these provisions, the hotelier will be obliged to invite the customer to leave the establishment, without any indemnity.